Data Retention and Deletion Policy

Users should export important invoices, quotations, receipts, payment records, customer records, reports, and e-Invoice information before deleting an account or workspace.

Deletion may remove access to records inside BillLah even if the user later needs them for business or tax records.

Some features may archive or hide records from the normal user interface instead of immediately hard-deleting them from the database.

This helps preserve audit trails, document numbering, financial history, and safer recovery from mistakes.

Deleted or changed records may remain temporarily in database backups.

Backup retention depends on the configured infrastructure and may not allow individual records to be removed immediately from every backup copy.

BillLah may retain minimal logs for security monitoring, abuse prevention, troubleshooting, dispute handling, and audit trails.

These logs may include timestamps, user IDs, IP addresses, user agents, event names, and limited technical details.

MyInvois submitted data may not be fully removable from external government systems controlled by LHDN/MyInvois.

Submitted e-Invoice records may be subject to cancellation, rejection, timing, and retention rules outside BillLah's full control.

Some records may not be immediately hard-deleted due to audit, backup, security, legal, tax, accounting, dispute, or business record reasons.

Users remain responsible for understanding their own record retention duties.